This guide explains how to configure Qikberry WhatsApp as a provider in WebEngage and enable WhatsApp delivery status tracking through Qikberry webhooks
1. Access WhatsApp Settings in WebEngage#
Log in to your WebEngage account and navigate to Data and Insights → Data Platform → Integrations. Under Channel Integration Status, locate the Whatsapp Setup section and click Configure. Then, under Available WhatsApp Service Providers (SSP), select Private SSP to configure a new WhatsApp provider.1.
Enter Configuration name as Qikberry.
2.
Enter your WhatsApp Business number in the WhatsApp Business Number field.
3.
In the URL field. Enter :
https://qikbridge.qikberry.ai/v1/webengage/whatsapp
4.
Select Request Type as Send personalization Variables.
| Header | Value |
|---|
| Authorization | Bearer <Qikberry Access Token> |
| x-phone-number | <WhatsApp Business Number> |
| Content-Type | application/json |
Note: Generate the access token from the Developers Section in App.
4. Create the template by clicking on + icon.#
To receive WhatsApp Message delivery status updates in WebEngage, configure a webhook in Qikberry.1.
Log in to the Qikberry portal.
2.
Navigate to Developers → Webhooks.
3.
Click Create Webhook and configure the webhook using the following details:
4.
Save the webhook configuration.
Video-Walkthrough#
Integration Complete#
Your WebEngage account is now configured to send WhatsApp messages through Qikberry and receive real-time delivery status updates for tracking and analytics. Modified at 2026-08-10 05:02:21
