Text Suggestions

Text Suggestions allow you to guide the user through a conversation by providing predefined response options. When a user taps a suggestion, that text is sent as their response — creating a more interactive, structured experience.

Suggested replies are useful for:

Menu navigation

Collecting quick responses

Confirmations (e.g., Yes/No)

Driving specific conversation flows

✅ Supported Features

Feature	Description
Tap-to-send	When tapped, the suggestion is sent as a standard text message from the user.
Character limit	Typically 20 characters per suggestion.
Multiple options	You can include up to 4 suggestions per message.
Quick interactions	Speeds up user responses and reduces input errors.
No persistence	Suggestions disappear after being used or once the message is dismissed.

Suggested actions

Agents can suggest that users to dial a number, open a location on a map, open a URL or create a calendar event.

RCS supports the following types of suggested reply & actions:

📩 Suggested Replies

Suggested replies guide users through conversations by providing responses that your agent knows how to react to.

Example: "Yes", "No", "Tell me more"

📞 Suggested Actions – Dial a number

The Dial action guides the user to dial a phone number specified by your agent. Phone numbers can only include digits (0-9), plus sign (+), asterisk (*) and number sign (#). The E.164 international format (for example, +14155555555) is supported.

Example: "Call Support" → Dials +919801234567

📍 Suggested Action – View Location

The View location action displays a location in the user's default map app.

Example: "View location"

📍 Suggested Action – Share a Location

The Share Location action allows the user to share a location with your agent.

Example: "Share a location"

🔗 Suggested Actions – Open a URL

The Open URL action lets you guide users to a web page specified by your agent. By default, the web page opens in the user's browser.

Example: "Visit Website" → Opens https://example.com

🔗 Suggested Actions – Open a URL with webview

The Open URL with webview action loads the specified web page inside the messaging app with the rendering engine of your default browser. This allows the user to interact with the web page without leaving the RBM conversation. If the user's device doesn't support webviews, the web page opens in the user's browser instead.icon.

Example: "Visit Website" → Opens https://example.com

📅 Suggested Action – Create a calendar event

The Create calendar event action opens the user's calendar app and begins to create a new event with the specified information.

Example: "Add to Calendar"

application/json

Body

message

string

required

data

array [object {3}]

required

messageId

string

optional

mobile

string

optional

charges

number

optional

✅ Supported Features

Suggested actions

Request

Responses

Text Suggestions

✅ Supported Features#

Suggested actions#

Request

Responses

✅ Supported Features

Suggested actions